Retail Customer Return & Exchange Policy
Retail direct seller customers may return or exchange products with the distributor from whom they originally purchased the items within 30 days from the date of purchase.
To be eligible for a return or exchange, customers must:
- Provide a valid reason for returning the product.
- Return the product in acceptable condition.
- Submit the original purchase invoice along with the product.
For any customer request for refund or product replacement, it is the responsibility of the distributor to ensure the customer is properly assisted and satisfied.
Distributor Exchange Process with the Company
After resolving the customer’s request, the distributor may exchange the returned products with the company, subject to the following conditions:
- The exchange request must be raised within 30 days from the date of the distributor’s invoice.
- The distributor must submit the following documents and items:
Required Documents for Exchange
- 1. Copy of the original invoice
- 2. Returned products, accompanied by:
- A written reason from the customer for the return
- The Product Return Form filled and signed by the customer
